Privacy Policy
Welcome to Nyxbets Casino. This Privacy Policy explains how we handle your personal information when you visit nyxbet.bet or use our online casino services. We are committed to protecting your privacy and ensuring you understand what data we collect, why we collect it, how we use it, and your rights in relation to it.
The information we process includes account details, identity verification data, payment records, technical usage information, and communications with our support team. We collect this data to provide our services, verify your identity, process transactions, ensure security, and comply with legal obligations. You must be at least 18 years old to use our services. You can exercise your privacy rights at any time through the options described in this policy.
What This Policy Is For and Whom It Applies To
This Privacy Policy applies to all visitors and registered players using nyxbet.bet. It covers the collection, use, sharing, and protection of personal data in connection with our online gaming services. Some information is required to create an account and provide core services, while other details may be provided optionally to enhance your experience. The Nyxbets Casino brand is operated under the oversight of its holding company, Extendy. This policy outlines our general data practices in compliance with applicable data protection laws, including those enforced by the Curaçao Gaming Authority under licence OGL/2024/1646/1023.
The Data We Collect
We may collect personal information from you directly when you register, make transactions, or contact us, as well as automatically through your use of the nyxbet.bet website and connected devices. This includes data necessary for account management, service delivery, and compliance with legal requirements.
| Data Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number, date of birth | To create and manage your player account |
| Identity and Age Verification | ID + proof of address before payout | To confirm your identity and ensure you meet the minimum age requirement |
| Payment Data | Transaction history, payment method details | To process deposits and withdrawals using Bitcoin, Paysafecard, Visa, Mastercard, Ethereum (ETH), Neosurf, Paypal, Tether (USDT), Skrill, Litecoin (LTC), Neteller, Apple Pay, Google Pay |
| Website Usage | Pages visited, time spent, features used | To understand how the site is used and improve user experience |
| Technical Data | IP address, browser type, device information | To ensure secure and functional access to the platform |
| Support Messages | Inquiries, complaints, feedback | To respond to your requests and resolve issues |
| Cookies and Tracking Technologies | Session identifiers, preference settings | To maintain login sessions and personalize content |
If essential information is missing or incomplete, we may not be able to open or maintain your account, process transactions, or provide certain services. Providing accurate and complete data helps ensure uninterrupted access and compliance with legal and security requirements.
How and Why We Use the Data
We use your personal information for specific, legitimate purposes related to operating Nyxbets Casino. This includes managing your account, verifying your identity, processing deposits and withdrawals, preventing fraud, ensuring platform security, and providing customer support. We also use data to comply with legal and regulatory obligations, such as anti-money laundering checks and age verification. Some processing is necessary to fulfill our contractual relationship with you. Other uses are based on our legitimate interests in running a secure and efficient service. Where required, we rely on your consent, particularly for marketing communications or non-essential data processing.
Who Receives the Data
- Payment service providers to process deposits and withdrawals securely.
- Identity verification providers to confirm your identity and age.
- Technical and hosting services to maintain website functionality and performance.
- Professional advisers such as legal, accounting, or compliance consultants.
- Authorities where disclosure is required by law, such as tax or regulatory bodies.
We only share the minimum amount of personal data necessary for the intended purpose. Data may be processed outside your country of residence, including in jurisdictions with different data protection standards. We ensure that appropriate safeguards are in place when transferring data internationally, in accordance with applicable laws.
How We Protect the Data
We apply general data protection principles to safeguard your information. Access to personal data is restricted to authorized personnel and partners who need it for specific, legitimate purposes. All handling of data is subject to confidentiality obligations. We limit the use of your information to the purposes described in this policy and ensure it is not used in ways incompatible with those purposes. These measures help protect your privacy and maintain the integrity of our systems while supporting the secure operation of Nyxbets Casino.
How Long We Keep the Data
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the reason it is held. Even if you close your account or request deletion, we may need to keep certain records for compliance with legal obligations, dispute resolution, or fraud prevention. We do not retain data indefinitely without a valid basis.
Cookies and Similar Technologies
Cookies are small data files stored on your device that help the nyxbet.bet website function properly. They can remember your preferences, maintain login sessions, and collect information about how you use the site. We may use both session and persistent cookies for operational and analytical purposes. You can manage cookie settings through your browser, but disabling essential cookies may affect website functionality or limit access to certain features.
Your Data Protection Rights
You have certain rights regarding your personal information under applicable data protection laws. These rights allow you to understand, control, and manage how your data is used. We aim to respect these rights and provide clear ways for you to exercise them.
| Right | Meaning | How to Exercise It |
|---|---|---|
| Access | To know what personal data we hold about you | Contact us using the channels on nyxbet.bet |
| Correction | To update inaccurate or incomplete information | Submit a request with the correct details |
| Deletion | To request erasure of your data where applicable | Submit a formal request through our support channels |
| Restriction | To limit how we process your data in certain cases | Explain your reason for the request |
| Portability | To receive your data in a structured, usable format | Request a copy for transfer to another service |
| Objection | To object to processing based on legitimate interests | State your objection clearly in your message |
| Withdrawal of Consent | To stop processing based on your consent | Inform us at any time; this does not affect prior processing |
Some legal obligations or security requirements may limit the full exercise of these rights. We may ask for proof of identity before responding to requests, and we will inform you if any exceptions apply. We aim to respond within the timeframe required by applicable law.
How to Send Us a Request
- Use the contact channels available on nyxbet.bet.
- Identify the account involved in your request.
- Specify the privacy right you wish to exercise.
- Complete any reasonable identity verification steps if requested.
- Receive a response within the timeframe required by applicable law.
Marketing Messages and Your Choices
We only send promotional messages if we have your valid consent. You can choose to receive marketing communications about new games, features, or offers, and you may withdraw consent at any time. Managing your communication preferences helps ensure you receive only the information you want. You can update your choices through your account settings or by contacting us directly.
What You Can Do to Protect Your Own Data
- Use a strong, unique password for your account to reduce the risk of unauthorized access.
- Keep your login credentials private and never share them with others.
- Sign out of your account when using shared or public devices to protect your session.
- Keep your contact information up to date so we can reach you if needed.
- Be cautious of suspicious messages claiming to be from Nyxbets Casino; we will never ask for your password.
- If you suspect unauthorized access, contact us immediately to secure your account.
Protection of Minors
Nyxbets Casino is strictly for individuals aged 18 and over. We do not permit minors to register, gamble, or submit personal information. Our systems are designed to enforce age restrictions, and we require identity verification before any payout. If you believe a minor has created an account or provided personal data, please contact us immediately so we can take appropriate action.
Complaints to the Data Protection Authority
If you have concerns about how your personal data is handled, you have the right to lodge a complaint with the data protection authority in your country. We encourage you to contact us first to give us the opportunity to resolve your concern directly. However, contacting us is not a requirement before escalating to a supervisory body.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or legal requirements. When we make changes, the updated version will be posted on this page with a new effective date. We recommend reviewing this policy periodically to stay informed about how we protect your privacy.
Contact Details and the Date of This Version
If you have questions about this Privacy Policy or wish to submit a data request, please use the contact options available on nyxbet.bet. We recommend including your account email address, the privacy right you are exercising, and a brief explanation of your request. Avoid sending sensitive personal information through unsecured channels. This version of the policy is effective as of 02/11/2026.